(Price inclusive of VAT) 4.5 CPD hours – This immersive course brings you as close to live training as possible via e-learning. Featuring a thought-provoking true story, it builds skills in the Empathy Navigation Pathway, compassionate engagement, and effective complaint and incident handling. Aligned with PSIRF, Duty of Candour, and the Complaints Standards Framework, this course offers a deep understanding of the emotional impact involved, helping to prevent second harm and support personal well-being.