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Journey Through Leadership and Communication Using Empathy (CCET COMMS-2024)
£179.00
ALL SECTOR PROFFESIONALS- Principal Foundation Course (4 hour CPD)
Journey Through Leadership and Communication Using Empathy (CCET COMMS-2024)
4 CPD hours – This near-live training e-learning course focuses on the felt experience of leadership and communication. Centred around an impactful true story, it develops empathy, psychological safety, and emotional intelligence within...
Journey Through Complaints & Incidents Using Empathy & Compassionate Engagement (CCET-2024)
£179.00
HEALTHCARE SPECIFIC - Principal Foundation Course (4 hour CPD)
Journey Through Complaints & Incidents Using Empathy & Compassionate Engagement (CCET-2024)
4 CPD hours – This immersive course brings you as close to live training as possible via e-learning. Featuring a thought-provoking true story, it builds skills in empathy, compassionate engagement, and effective complaint and incident handling....
Navigating the Challenges of Authentic Apologies
£35.00
ALL SECTOR PROFESSIONALS - Skills Enhancement Workshop (30-40 CPD)
Navigating the Challenges of Authentic Apologies
30 minute CPD- This short course focuses on understanding and navigating some of the complexities around saying sorry. Equipping you with the skills to communicate a sincere and honest apology. It builds on the Principle Foundation Empathy course...
Reading, Hearing and Responding to the Emotional Component
£35.00
ALL SECTOR PROFESSIONALS - Skills Enhancement Workshop (30-40 CPD)
Reading, Hearing and Responding to the Emotional Component
30 minute CPD - This short course focuses on enhancing competency in reading, hearing and responding with emotional intelligence and interpreting the emotional content and context of complaints letters. It builds on the Principle Foundation...
Recognising and Developing Emotional Resilience
£39.00
ALL SECTOR PROFESSIONALS - Skills Enhancement Workshop (30-40 CPD)
Recognising and Developing Emotional Resilience
40 minute CPD - This short course focuses on recognising and developing emotional resilience and the importance of validating our successes and how we can use our mind to support positive psychology. Featuring real life discussions with a...

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