| Course | |||||
|---|---|---|---|---|---|
 | £149.00 PRINCIPAL FOUNDATION COURSE - COMPLAINTS HEALTHCARE This comprehensive course, (worth 4 CPD hours) places you as close to live training through an e-learning platform as possible. With a true and thought provoking story embedded in it, this course will develop skills and confidence in empathy,... | ||||
 | £35.00 SKILLS ENHANCEMENT WORKSHOP This 30 minute course focuses on understanding and navigating some of the complexities around saying sorry. Equipping you with the skills to communicate a sincere and honest apology. It builds on the Principle Foundation Empathy course but can... | ||||
 | £35.00 SKILLS ENHANCEMENT WORKSHOP This 30 minute course focuses on enhancing competency in reading, hearing and responding with emotional intelligence and interpreting the emotional content and context of complaints letters. It builds on the Principle Foundation Empathy course... | ||||
 | £39.00 SKILLS ENHANCEMENT WORKSHOP This 40 minute course focuses on recognising and developing emotional resilience and the importance of validating our successes and how we can use our mind to support positive psychology. Containing real life discussions with a participant to... |
