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ALL SECTOR PROFESSIONALS - Skills Enhancement Workshop (30-40 CPD)

Reading, Hearing and Responding to the Emotional Component


Description
30 minute CPD - This short course focuses on enhancing competency in reading, hearing and responding with emotional intelligence and interpreting the emotional content and context of complaints letters. It builds on the Principle Foundation Empathy course but can also be completed independently.
Content
  • Reading, Hearing and Responding to the Emotional Component
  • Evaluation of Leaning Reading Hearing and Responding
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever