This comprehensive course, (worth 4 CPD hours) places you as close to live training through an e-learning platform as possible. With a true and thought provoking story embedded in it, this course will develop skills and confidence in empathy, compassionate engagement, involvement and good complaint and incident handling. Linking to to PSIRF, the Duty of Candour and Complaints Standards Framework, learners can gain a deep understanding of the complexities of the emotional impact, to prevent second harm. Along with managing personal well-being.