Home / Course catalog / Journey Through Complaints & Inciden... (CCET-2024)

HEALTHCARE SPECIFIC - Principal Foundation Course (4 hour CPD)

Journey Through Complaints & Incidents Using Empathy & Compassionate Engagement (CCET-2024)


Description
4 CPD hours – This immersive course brings you as close to live training as possible via e-learning. Featuring a thought-provoking true story, it builds skills in empathy, compassionate engagement, and effective complaint and incident handling. Aligned with PSIRF, Duty of Candour, and the Complaints Standards Framework, this course offers a deep understanding of the emotional impact involved, helping to prevent second harm and support personal well-being.
Content
  • Prelude and Introduction
  • Chapter 1
  • Chapter 2
  • Chapter 3
  • Chapter 4
  • Chapter 5
  • Chapter 6 Part 1
  • Chapter 6 Part 2
  • Chapter 6 Part 3
  • Chapter 7
  • Concluding Chapter Part 1
  • Concluding Chapter Part 2
  • Evaluation of Leaning
  • Access your workbook
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever